Tandem Privacy Policy
Last Updated: 5 Apr 2025
Date with your mate, protect your data!
At Tandem, we're all about making dating better together. Just like having your bestie by your side makes dating more fun, we believe transparency about your data makes our relationship with you stronger. This privacy policy explains how we handle your information when you're double dating with us.
What's This All About?
This policy covers how Tandem (that's us!) collects, stores, and uses your personal information when you use our double dating app and website. Your wingman might have your back on dates, but we've got your back when it comes to data protection.
Who's In Charge of Your Data?
Tandem Dating Ltd is the data controller responsible for your personal information. If you've got questions about how we handle your data (almost as important as questions about your date's favorite movies), contact our Data Protection Officer at dpo@tandem.dating.
The Info We Collect
When You Sign Up and Create Your Profile:
- Basic account info (email, phone number, password)
- Profile details (name, age, location, interests)
- Photos you choose to upload
- Your connection to your mate(s)
- Preferences for matches
When You Use Our Platform:
- Location data (to help you find nearby quartets)
- Communication content in group chats
- Usage information (how you interact with the app)
- Device information (type of phone, operating system)
From Third Parties:
- If you sign up through social media, we might receive info from those platforms
- Payment information if you subscribe to premium features (processed securely by our payment partners)
Why We Need This Info
Dating's complicated enough, so we'll keep this simple. We use your data to:
- Create and manage your joint profile
- Find compatible quartet matches
- Enable group chat messaging
- Send you notifications about potential matches or messages
- Improve our services and develop new features
- Keep our platform safe and secure
- Meet our legal obligations
Our Legal Grounds for Processing
Under GDPR, we need a valid legal basis to use your personal data. Here's what we rely on:
- Contract: Processing necessary to provide you our double dating service
- Legitimate Interest: When we have a valid business reason that doesn't override your rights
- Consent: When you specifically agree to certain processing activities
- Legal Obligation: When laws require us to collect or share certain information
Who We Share Your Data With
Your dating quartet should be exclusive, and we treat your data similarly. We only share your information with:
- Your matched quartets (only what's in your profiles and group chats)
- Service providers who help us run the platform (they're contractually obligated to protect your data)
- Legal authorities when required by law
- New owners if Tandem is ever acquired (but your data remains protected by this policy)
How Long We Keep Your Data
We keep your data for as long as you have an active account with us. If you delete your account, we'll remove your personal information from our active systems within 30 days, though some information may be retained in backups for a limited time. Just like memories of great double dates, some information may stick around for legal reasons.
Your Data Protection Rights
As a UK/EU user, you've got rights! Think of these as your "dating data boundaries":
- Right to access: See what data we have about you
- Right to correction: Update any incorrect information
- Right to erasure: Request deletion of your data
- Right to restrict processing: Ask us to limit how we use your data
- Right to data portability: Get your data in a usable format
- Right to object: Tell us to stop using your data for certain purposes
- Rights related to automated decision making: Question decisions made by algorithms
To exercise these rights, email our DPO at dpo@tandem.dating. We'll respond within one month, just like we hope your matches will!
Data Transfers
Sometimes your data might travel internationally (even if you're just dating locally). When we transfer data outside the UK/EEA, we ensure appropriate safeguards are in place through:
- EU Standard Contractual Clauses
- Transfers to countries with adequate protection as determined by the UK/EU
- Other legally approved transfer mechanisms
Cookies and Tracking
Our site and app use cookies and similar technologies to improve your experience. These help us remember your preferences, understand how you use Tandem, and show you relevant content. You can manage cookie preferences in your browser or device settings.
Changes to This Policy
Dating styles evolve, and so might this policy. We'll notify you of significant changes through the app or by email. Continuing to use Tandem after these notifications means you accept the updated policy.
Security Measures
We implement appropriate technical and organizational measures to protect your personal information. While no online service is 100% secure, we work hard to protect your data from unauthorized access, just like your wingman protects you from awkward silences on dates.
Complaints
If you're unhappy with how we've handled your data, please contact us first at dpo@tandem.dating. If you're still not satisfied, you can complain to the UK Information Commissioner's Office (ICO) at www.ico.org.uk.
Questions?
Got questions about this policy? Don't ghost us—reach out to our Data Protection Officer at dpo@tandem.dating. We're better at responding than your average dating app match!
Tandem Dating Ltd
Dating together. Data protected together.